AREAS OF RESPONSIBILITY
Operates guest courtesy shuttle
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Greets guests and welcomes them to the city
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Makes scheduled courtesy van pick-ups and drop offs in accordance with schedule
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Follows safety rules and regulations when operating the vehicles
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Assists guests with baggage
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Adjusts drop off and pick up schedule based on demand
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Keeps current on and promotes accommodations, services and area attractions
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Responds to customer inquiries
Provides valet car parking services (if applicable)
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Maintains valet parking board
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Secure keys and releases cars in accordance with policy
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Runs hotel errands as requested
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Makes deliveries and pick-ups in accordance with schedule
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures:
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Attends work on time and as scheduled.
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Follows hotel grooming, hygiene and dress standards.
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Minimise safety hazards by following all safety rules and procedures.
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Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
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Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
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Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
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At all time projects a favourable image of the hotel to the public.