AREAS OF RESPONSIBILITY

Operates guest courtesy shuttle

• Greets guests and welcomes them to the city
• Makes scheduled courtesy van pick-ups and drop offs in accordance with schedule
• Follows safety rules and regulations when operating the vehicles
• Assists guests with baggage
• Adjusts drop off and pick up schedule based on demand
• Keeps current on and promotes accommodations, services and area attractions
• Responds to customer inquiries

Provides valet car parking services (if applicable)

• Maintains valet parking board
• Secure keys and releases cars in accordance with policy
• Runs hotel errands as requested
• Makes deliveries and pick-ups in accordance with schedule

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

�  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

�  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

�  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

�  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

�  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

• Attends work on time and as scheduled.
• Follows hotel grooming, hygiene and dress standards.
• Minimise safety hazards by following all safety rules and procedures.
• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
• At all time projects a favourable image of the hotel to the public.