Driver-Front Office Department
by :  Hotel Country Inn & Suites By Carlson, Indore
Category : Travel / Hotels / Restaurants / Airlines / Railways  
Location : Indore                   Experience :  0-1   Year
Salary :  Minimum - 80,000.00, Maximum - 90,000.00 INR - -

 



Job Description

AREAS OF RESPONSIBILITY

 

Operates guest courtesy shuttle

  • Greets guests and welcomes them to the city
  • Makes scheduled courtesy van pick-ups and drop offs in accordance with schedule
  • Follows safety rules and regulations when operating the vehicles
  • Assists guests with baggage
  • Adjusts drop off and pick up schedule based on demand
  • Keeps current on and promotes accommodations, services and area attractions
  • Responds to customer inquiries

 

Provides valet car parking services (if applicable)

  • Maintains valet parking board
  • Secure keys and releases cars in accordance with policy
  • Runs hotel errands as requested
  • Makes deliveries and pick-ups in accordance with schedule

 

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

  Performs other duties required to provide the service brand behavior and genuine hospitality

 

 

 

Adheres to hotel policies and procedures:

  • Attends work on time and as scheduled.
  • Follows hotel grooming, hygiene and dress standards.
  • Minimise safety hazards by following all safety rules and procedures.
  • Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
  • At all time projects a favourable image of the hotel to the public.
KeySkills  :   knowledge about automatic car driving or Driving knowledge

Desired Candidate Profile
No preference

Company Profile
Hotel Country Inn & Suites By Carlson, Indore

Country Inns & Suites By CarlsonSM hotels provide a caring, consistent and comfortable hospitality experience, all delivered with a touch of home. Welcoming and genuine, with a Friends Hosting FriendsSM service philosophy and amenities and services that are beyond expectations, it is not surprising that Country Inns & Suites delivers high levels of guest satisfaction.









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