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Greets guests and presents them with the menu.
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Informs guests about the special items for the day and menu changes if any.
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Suggest food and beverages to the guest and also try to upsell.
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Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
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Obtaining revenues, issuing receipts, accepting payments, returning the change.
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Performing basic cleaning tasks as needed or directed by supervisor.
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Filling in for absent staff as needed
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Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
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Communicate to the guest and provide assistance with their queries.
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Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
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Server food and beverage to the guest as per the course of order.
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Observes guests and ensure their satisfaction with the food and service.
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Promptly respond to guest with any additional request.
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Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
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desserts and drinks, removing courses, replenishing utensils, refilling glasses.
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Prepare mixed drinks for service to your customers table.
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Properly open and pour wine at the tableside.
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Adhere to grooming and appearance standards consistently.
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Understands and can communicate products and services available at the resort.
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Must have some familiarity with basic cooking skills.
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Assist buspersons with stocking and maintaing the resturant par stock levels and side station.
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Help other areas of the restaurant such as answering telephones and completing financial transactions.
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Print closing report and drop the cash with the front office / accounts department.
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Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
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Close the shift on the POS termial.